Frequently Asked Questions


General Information

Payment Information

Product Information


General Information

Why should I open an online account?

Opening an online account gives you great benefits:
  • Shop faster. Your personal information is pre-filled for you when you check out. This way, you don't need to type your personal information over and over again.
  • Shop more effortlessly. If you add something to your basket and wish to leave the site, the basket will save its contents until you visit us again.
  • Track your order history. Forgot what cartridge you need to purchase for your printer? Or maybe you need the same printing supplies regularly then as a registered user, you have access to all your past online orders.

Payment Information

Will my credit card information be secure?

Purchasing with your credit card is secure because your information is encrypted making it unreadable as it travels to our server. In fact, using your credit card at our web store is much safer than using your credit card at a restaurant or purchasing goods over the phone. If you have any further questions you can read our in depth Privacy Notice or Conditions of Use.

What are the different ways I can pay for my order?

You can pay for your order with VISA, Mastercard, personal cheque, certified cheque or money order. Please allow 7 business days for personal cheques to clear before your order will be shipped but certified cheques will ship immediately.

Product Information

What is a remanufactured toner cartridge?

remanufactured cartridges are OEM cartridges that have been re-assembled, not just refilled. Here are some of the procedures used:
  • Inbound cartridges are tested
  • Cartridges are completely disassembled, cleaned and inspected
  • Cartridges are completely rebuilt with new moving parts
  • Doctor Blades, Cleaning Blade and Magnetic Rollers are inspected and replaced or recalibrated during each cycle
  • Corona Wires and Primary Change Rollers are chemically treated and ultrasonically cleaned or replaced
  • Toner hoppers are cleaned, inspected and refilled with high quality, high density graphics toner
  • Cartridges utilize high quality OEM-type seals (split hopper system for HP®4 and others) to prevent leakage during shipment. All cartridges are then assembled in an ISO certified environment
  • Cartridges are thoroughly inspected to guarantee manufacturing integrity
  • New fuser wands are included with all appropriate cartridges
  • Outbound cartridges are rigorously post tested prior to shipment
  • Cartridges are sealed in protective anti-static bags
  • Cartridges are shipped with instructions and guarantees
  • Waste generated from the manufacturing process is diverted to recycling centers: toner, cardboard, plastic and metal components.
The only major difference between a new cartridge and remanufactured cartridge is the price.

What is a compatible toner cartridge?

Compatible cartridges are exactly like the new OEM cartridges but are not made by the company that manufactured the printer. This is similar to after market/3rd party parts for cars or any other products. The main advantage of using a compatible toner cartridge is the price. Printer manufacturers often use the razor and blades business model. That is, a company may sell a printer at cost or below, and try to make a profit on the laser toner cartridge. This is why printer prices have become so inexpensive because the printer companies make a major profit on the consumable cartridges. A company making compatible toner cartridges doesn't need to worry about recouping any money lost on the printer. Thus compatible toner cartridges can be made for much less and have the same or better quality than the OEM's cartridge. Also using compatible or remanufactured toner cartridges doesn't void your printer's warranty.

What is a MICR toner cartridge?

Magnetic Ink Character Recognition, or MICR, colloquially pronounced my'-kur, is a special kind of optical character recognition (OCR) technology that was adopted mainly by the U.S. banking industry to facilitate the processing of cheques. MICR printing cartridges are usually magnetised toner and can be used to print your own cheques or for a variety of OCR uses. It is not possible to print MICR characters using a standard inkjet printer as the magnetised materials settle to the bottom of the cartridge.

What does OEM stand for?

An original equipment manufacturer (OEM) is a company that builds products or components that are used in products sold by another company. In this case it is the company that manufactured your printer.

What does without Chip mean?

Inside of some toner cartridges there is a chip that will warn the printer that the cartridge is running out of toner. Some remanufactured and compatible cartridges don't have this chip to save on production costs thus making the cartridge less expensive. The cartridges without a chip will start to print lighter and lighter (fade) as the toner starts to run out. The printer will not warn you like in cartridges that have the chip.

Portions of this page taken from Wikipedia.
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